Support and platform operations

Incident Response Runbook

Triage launch blockers, domain issues, and data-export incidents from the support host.

Classify the incident by surface: registration, attendee portal, onsite, expo, or custom domain.

Open or link a support case immediately when customer context is missing from the thread.

If runtime errors exist, capture request path, event id, and customer impact before any mitigation.

Use launch readiness checks for active launches so blockers stay visible on the event workspace.

Checklist

Customer workspace identified

Impact and scope documented

Case linked to event or organization

Recovery owner assigned